How to Report a Missing Food Order

Report a problem with your food delivery order and request a refund or redelivery through the app.

Steps

1
Open the delivery app
you used to place the order such as DoorDash, UberEats, or Grubhub. Go to your order history.
2
Tap on the order that has the problem.
Look for a button that says "Help," "Get Help," or "Report an Issue."
3
Select the type of problem
from the list such as "Missing Items," "Wrong Order," or "Never Received."
4
Describe the issue
and upload a photo of what you received if needed. The app may ask for more details to process the claim.
5
Submit your report
and wait for the response. Most apps process refunds within a few hours or one business day.

How long does it take to get a refund for a missing order?Show

Most delivery apps process refunds within 24 hours. Some apps credit your account within a few minutes.

Will I get a refund or a replacement order?Show

Most apps offer a refund for missing items. Some may offer a credit toward your next order instead.

Can I report a problem after the order is marked delivered?Show

Yes, most apps let you report issues within 24 to 48 hours after the delivery is marked as complete.

Do I need proof of the problem?Show

Yes, photos of the incorrect or missing items help the app process your claim faster.

Written by the HowToDoStuff.online editorial team. Last updated May 18, 2026.