How to File a Consumer Complaint Online

Submit a formal consumer complaint about a company or product to the Federal Trade Commission.

Steps

1
Go to ftc.gov and click "File a Consumer Complaint."
Navigate to the FTC Complaint Assistant tool on the agency website.
2
Select the category that fits your issue.
Choose from options like scams, identity theft, credit issues, or problems with a specific product.
3
Fill in your contact information.
Provide your name, address, phone number, and email so the FTC can follow up if needed.
4
Describe the company and the problem in detail.
Include the company name, what happened, the dates involved, and how much money you lost.
5
Review and submit your complaint.
Check that all information is correct before submitting. The FTC adds your complaint to their database.

Does the FTC resolve individual complaints?Show

The FTC does not resolve individual disputes. Your complaint helps them spot patterns and take legal action against bad companies.

What information do I need to file a complaint?Show

You need the company name and address, a description of the issue, and any order numbers or receipts. Having screenshots helps too.

Can I file a complaint about an online scam?Show

Yes, scams are one of the most common complaints the FTC handles. Your report helps them track scam trends and warn other consumers.

Written by the HowToDoStuff.online editorial team. Last updated May 18, 2026.