How to Check Health Insurance Claims Online
Check the status of your health insurance claims and see what your insurance has paid or denied.
Steps
- 1
Go to your insurance company's website
and log in to your member account. Look for "Claims," "My Claims," or "Claims and Benefits."
- 2
Find the claim you want to check
by date of service or provider name. Most sites list recent claims in order with the newest at the top.
- 3
Click on the claim
to see details. You will see the amount charged, the amount your insurance paid, and any amount you owe.
- 4
Review the explanation of benefits
(EOB) which explains what was covered and what was not. Save or print this document for your records.
Frequently Asked Questions
How long does it take for a claim to appear online?Show
Most claims appear within two to four weeks after your doctor visit. Complex claims may take longer to process.
What does "pending" mean on a claim?Show
Pending means your insurance company is still reviewing the claim. Check back in a few days for an update.
What should I do if a claim is denied?Show
Review the denial reason on the website, then call your insurance company or ask your doctor to submit an appeal.
Can I see what I owe after insurance pays?Show
Yes, the claim details show your responsibility including copays, coinsurance, and any remaining deductible.
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Written by the HowToDoStuff.online editorial team. Last updated .