How to Contact Amazon Customer Service

Steps

1. 1

   Sign into your Amazon account

   and go to "Customer Service" at the top of the page or in the main menu.

2. 2

   Select the item or issue

   you need help with from your recent orders list. Amazon shows related help topics.

3. 3

   Choose your contact method

   from the options Amazon gives you. Phone and chat are usually the fastest options.

4. 4

   Request a phone call

   if you prefer to talk. Amazon calls you so you do not have to wait on hold or pay for the call.

5. 5

   Use the chat feature

   during your conversation. Save the chat transcript or note the case number for your records.

Frequently Asked Questions

Related Guides

• How to Return an Item on Amazon
• How to Cancel an Amazon Order
• How to Leave Seller Feedback